How can I test the health of my Maxtor OneTouch II, Onetouch III or OneTouch 4 drive?
This chart contains instructions for launching diagnostics for OneTouch 4, OneTouch III, and OneTouch II drives in Windows and MacOS (where available). Step-by-step instructions are available for each, as well as a tutorial video at the bottom of each box.
SeaTools for Windows will also perform reliable tests on these units, and can be used in conjunction with or instead of these tests. See "How to Use Seatools for Windows" for a tutorial.
In the event that the drive fails the test, see our Warranty Services Page for Warranty Replacement options.
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OneTouch 4 Family |
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Windows 7 Users : Seagate recommends testing with Seatools for Windows.
Tutorial for Windows:
- Double-click the Maxtor Manager icon on your Desktop. The Maxtor Manager Opens.
- Click on the Settings button. The Settings window opens.
- Click Test My Drive. Test My Drive window opens.
- Click Test. Note that the Drive Test does not harm the data on your OneTouch 4. This may take awhile.
- Upon completion, a message displays showing that the test was successful and the drive is functioning normally. Click OK.
Windows Vista:
Click here to launch the movie for Windows Vista.
Windows XP:
Click here to launch the movie for Windows XP.
Tutorial for Mac:
- Double-click the Maxtor Manager icon on your Desktop. The Maxtor Manager opens.
- Click on the Diagnostic button. A message opens, saying the selected drive is being tested. The test may require some time, perhaps hours, to complete.
Note that the Drive Test does not harm the data on your OneTouch 4.
- Upon completion, a message displays showing that the "Selected drive passed its most recent test."
- Close the Maxtor Manager.
MacOS:
Click here to launch the movie.
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OneTouch III Family |
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Windows 7 Users : Seagate recommends testing with Seatools for Windows.
Tutorial for Windows:
- Double-click on the Maxtor OneTouch Manager icon on your Windows Desktop. This will launch the Onetouch Manager application.
If this icon has been removed from the desktop, click Start > Programs (All Programs for Windows XP) > Maxtor > OneTouch > Maxtor OneTouch Manager
- From the OneTouch Manager's main screen, select the OneTouch III drive you wish to diagnose.
- Click on the Run Diagnostics button.
- The Run Diagnostics window appears. Click on the Test button.
- A second Run Diagnostics window appears and a status bar displays showing the progress of the test. Upon completion, a message appears showing, "Test successful!" Click OK to return to the OneTouch Manager's main menu.
- Close the OneTouch Manager.
Windows Vista/XP:
Click here to launch the movie.
Tutorial for Mac:
- Double-click on the Maxtor OneTouch Manager icon on your Macintosh Dock. This will launch the OneTouch Manager application.
If this icon was not added or has been removed from the Dock, click Finder > Applications > Maxtor OneTouch Manager
- From the OneTouch Manager's main screen, select the OneTouch III drive you wish to diagnose.
- Click on the Run Diagnostics button.
- A status bar displays (at the bottom of the OneTouch Manager window) showing the progress of the test. Upon completion, a message appears showing, "This drive passed its most recent diagnostic test."
If you have a OneTouch III Turbo Drive, the Diagnostic will scan both disks in the enclosure; thus a status bar will show Drive 1 of 2 is being tested, followed by Drive 2 of 2 is being tested. All other OneTouch III (FireWire 400/USB 2.0 & FireWire 800/FireWire 400/USB 2.0) drives only contain one (1) disk; therefore the scan will show that one disk is being scanned.
- From the Finder Menu, Quit Maxtor OneTouch Manager
MacOS:
Click here to launch the movie for MacOS.
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OneTouch II Family |
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Windows 7 Users : Seagate recommends testing with Seatools for Windows.
Tutorial for Windows:
- Double-click on the Maxtor OneTouch icon on your Windows Desktop. This will launch the OneTouch application.
If this icon has been removed from the desktop, click Start > Programs (All Program for Windows XP) > Maxtor > OneTouch > Maxtor OneTouch
- From the Main Menu, click Drive Management.
- Click on the Run Diagnostics button.
- The Run Diagnostics window appears. Click on the Test button.
- A second Run Diagnostics window appears and a status bar displays showing the progress of the test. Upon completion, a message appears showing, "Test has completed successfully." Click Close to return to the Drive Management menu.
- Click on the Main Menu button.
- Close the Main Menu
Windows Vista/XP:
Click here to launch the movie.
Tutorial for Mac:
No tutorial is available for MacOS at this time, but the procedure for launching the diagnostic is very similar to that of the OneTouch III drive.
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