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Why can I only see 127 to 137 GBytes of my 160+ GB drive? [196475]

The Windows 137GB Capacity Barrier is also known as 48-bit Logical Block Addressing Support for ATA (IDE), Serial ATA or ATAPI disc drives. The 137GB limitation does not affect SCSI interface disc drives.

In order to properly access the full capacity of an ATA interface hard drive larger than 137GB, your system must meet the system requirements described below. There are three general methods of support:

  1. Operating System updates for Windows XP and Windows 2000 (Vista, 98, and ME need no update)
  2. Ultra ATA/133 PCI controller card for Windows Vista, XP, 2000, Me, 98SE and NT 4.x
  3. Intel Chipset Solutions for Windows Me, 98SE and NT 4.x (partial)

Formatting an ATA interface drive past the 137GB barrier on a system that does not meet all requirements will result in data loss.

  Always Back Up First - Whenever you make a significant change to your system, be absolutely sure to back up your critical files. Whether you are troubleshooting a drive, adding new hardware or installing an application, back up your data first. These are the kinds of events that may need a recovery plan if aborted prematurely. Also, all required system maintenance such as ScanDisk, Defrag, and virus scanning should be completed on all existing disc drives before proceeding. Windows Startup or emergency recovery diskettes should be created and on hand in case a recovery requires their use. Seagate is not responsible for lost data.

For OS specific solutions, please select your operating system from the list below:

Finally,

  • For more background information about 48-bit LBA addressing please visit our overview on this issue.
  • For detailed step-by-step instructions, please click here.
  • You may also use our Capacity Limitations Walk-Through for 137 GByte limits, as well as other capacity limitations.
  • Windows XP and Millennium users should also consider using the System Restore capability and create a new Restore Point prior to making any significant change to your system. For more information, please see Microsoft article Q267951.
  • If you have an add-in Ultra ATA/133 PCI controller card, you can safely install and use your drive with the PCI card on Windows XP, 2000, Me, 98SE and NT 4.0 SP4. You must follow the controller card manufacturer's installation instructions. Questions about controller card device drivers should be directed to the manufacturer of the card.

 

 

REFERENCE TO THIRD PARTIES AND THIRD PARTY WEB SITES. Seagate references third parties and third party products as an informational service only, it is not an endorsement or recommendation - implied or otherwise - of any of the listed companies. Seagate makes no warranty - implied or otherwise - regarding the performance or reliability of these companies or products. Each company listed is independent from Seagate and is not under the control of Seagate; therefore, Seagate accepts no responsibility for and disclaims any liability from the actions or products of the listed companies. You should make your own independent evaluation before conducting business with any company. To obtain product specifications and warranty information, please contact the respective vendor directly. There are links in this document that will permit you to connect to third-party web sites over which Seagate has no control. These links are provided for your convenience only and your use of them is at your own risk. Seagate makes no representations whatsoever about the content of any of these web sites. Seagate does not endorse or accept any responsibility for the content, or use, of any such web sites.

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